183 Privacy Policy — User Data Protection
This Privacy Policy describes how the 183 platform collects, uses, stores, and protects users' personal information. By using this platform, you agree to the privacy practices described here. Effective date: 1 January 2026.
1. Information We Collect
The 183 platform collects various types of information to ensure our services run smoothly, securely, and remain relevant to users in Malaysia. Information is collected directly from users during registration and platform use, as well as automatically through standard tracking technologies.
Account Information
When you register, you provide your full name, email address, phone number, and date of birth. This information is required to verify your identity, process transactions, and confirm that you meet the minimum age requirement (18 years) to use the platform.
Payment Information
All transactions on the 183 platform are conducted in Malaysian Ringgit (RM). We keep records of deposit and withdrawal transactions, including the payment method used (DuitNow, FPX, or bank transfer), amounts, and transaction dates. We do not store full bank account or card numbers — this sensitive information is processed directly by verified payment providers.
Device & Browser Data
We automatically collect technical information such as device type, operating system, browser type, IP address, and screen resolution. This data is used to optimise how the platform displays and to detect suspicious activity.
Usage Data
We record in-platform activity such as pages visited, games played, session duration, and navigation patterns. This data helps us improve the user experience and surface relevant content.
183 does not sell users' personal information to any third party for marketing purposes. Your data is used solely to operate the platform and improve your experience.
2. How We Use Your Information
Information collected by 183 is used for specific, legitimate purposes. We do not use user data beyond the scope set out in this policy.
The primary purposes for which we use your information are as follows:
- Identity verification (KYC): Ensuring every user is a real individual who meets the age requirement and is legally able to carry out financial transactions.
- Transaction processing: Verifying deposits and withdrawals in RM, and maintaining accurate account records.
- Platform security: Detecting and preventing fraud, unauthorised access, and system abuse.
- Customer support: Enabling the 183 support team to understand the context of user issues and provide effective assistance.
- Service improvement: Analysing usage patterns to improve the platform's interface, performance, and content.
- Legal compliance: Complying with legal obligations related to operating an online entertainment platform.
183 does not use user data to sell information to third-party advertisers or to build marketing profiles for sale to external companies.
3. Cookies & Tracking
The 183 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit the platform.
Types of cookies we use:
- Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collects statistical data on how users interact with the platform — including most-visited pages and time spent. All data is anonymised.
- Preference cookies: Saves your preferences such as interface language and display settings to streamline future sessions.
You can manage cookie settings through your browser. However, disabling essential cookies may affect your ability to log in or use certain features.
4. Data Storage & Security
The security of user data is 183's top priority. We implement multiple layers of protection to keep your information safe at all times.
Security measures we use:
- SSL/TLS encryption for all communications between user devices and our servers.
- Passwords are stored using cryptographic hashing — the original password is never saved in plain text.
- Strict internal access controls — only authorised staff may access user data.
- Continuous system monitoring to detect suspicious activity or intrusion attempts.
- Regular data backups to ensure record integrity.
User data is retained for as long as an account remains active, and for the period required to fulfil legal obligations after account closure. Once the retention period ends, data is securely deleted.
5. Sharing Information with Third Parties
183 does not share users' personal information with third parties except in the limited circumstances set out below. Data is only shared where necessary to operate our services or to comply with legal requirements.
- Payment providers: Transaction information required to process payments is shared with payment providers (such as DuitNow and FPX) to handle deposits and withdrawals. These providers are held to strict financial security standards.
- Regulatory authorities: We will disclose the necessary information to the relevant authorities when required to do so by law or court order.
- Analytics services: Anonymised usage data may be shared with analytics providers to help us understand overall platform usage patterns.
In all cases where data is shared, we ensure that the receiving party is bound by confidentiality obligations equivalent to or stricter than those set out in this Privacy Policy.
6. User Rights, Policy Changes & Contact Us
User Rights
As a 183 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct any information that is inaccurate or incomplete. You may also update certain information directly through your account settings.
- Right to Erasure: You may request the deletion of your account and personal data. Such requests are subject to our legal obligations to retain certain records for a specified period.
- Right to Object: You have the right to object to the processing of your data for certain purposes, subject to the platform's operational requirements.
Changes to the Privacy Policy
183 reserves the right to update this Privacy Policy from time to time. Changes take effect once published on the platform. We encourage users to review this page periodically. Continued use of the platform following any changes constitutes acceptance of the updated policy.
Contact Us
For any privacy-related enquiries, data access requests, or complaints about how your personal information is handled, please contact the 183 privacy team by email at [email protected]. We aim to respond to all data privacy enquiries within three business days.
